These Terms of Service (“Terms”) govern your use of the Call IT Solutions website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Definitions

“Call IT Solutions”, “we”, “us”, or “our” refers to Call IT Solutions Pty Ltd. “You” or “Client” refers to any person or entity accessing our website or engaging our services. “Services” refers to the IT support, cybersecurity, cloud, backup, telephony, and consulting services we provide.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to misuse the website, including attempting to gain unauthorised access, introducing malware, or submitting false or misleading information through our forms. We may suspend or restrict access at our discretion.

3. Service Requests

Submitting a service request or enquiry through our website does not constitute a binding agreement. We will assess your request and provide a quote or proposal. Services commence only upon mutual agreement, typically formalised in a separate service agreement or statement of work.

4. Client Responsibilities

You agree to provide accurate and complete information when requesting services, to cooperate reasonably with our team, and to provide timely access to systems and information as required for us to deliver the Services. You are responsible for maintaining the security of your own credentials and devices unless we have expressly agreed to manage these on your behalf.

5. Fees and Payment

Fees for our Services are as agreed in your service agreement, quote, or proposal. Unless otherwise stated, invoices are payable within 14 days of the invoice date. We reserve the right to charge interest on overdue amounts and to suspend Services for non-payment.

6. Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of Call IT Solutions or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Confidentiality

We respect the confidentiality of your business information and will handle it in accordance with our Privacy Policy. Both parties agree to maintain the confidentiality of any sensitive information shared during the provision of Services.

8. Limitation of Liability

To the fullest extent permitted by law, Call IT Solutions shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption, arising out of or in connection with our Services. Our total liability for any claim is limited to the fees paid for the Services giving rise to the claim.

9. No Warranty

While we strive to provide high-quality Services, we do not warrant that our Services will be error-free, uninterrupted, or that all technical issues can be resolved. IT environments are complex and we cannot guarantee specific outcomes. Any warranties provided will be as set out in your individual service agreement.

10. Termination

Either party may terminate a service agreement in accordance with the terms of that agreement. Upon termination, you remain liable for fees incurred up to the termination date. We may suspend or terminate access to our website at any time if you breach these Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Your continued use of our website or Services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at info@callitsolutions.com.au or call (02) 9956 4411.