Call IT Solutions Pty Ltd (“we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, and company name provided via our website forms, live chat, or direct correspondence.
Service request details: information you provide when submitting a service request, including the nature of your IT issue, urgency level, and any screenshots you upload.
Account information: if you are a client with portal access, your login credentials and account activity.
Technical data: when you visit our website, we may collect IP address, browser type, device information, and usage data via cookies and analytics tools.

2. How We Collect Information

We collect personal information directly from you when you submit a service request, use our live chat, complete a contact form, or register for a client account. We may also collect technical data automatically when you visit our website.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide IT support services;
Process and manage service requests and support tickets;
Communicate with you about our services, including quotes and proposals;
Maintain client records and manage your account;
Improve our website, services, and customer experience; and
Comply with our legal and regulatory obligations.

4. Disclosure of Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers who assist us in delivering our services (such as cloud platforms, email providers, and backup solutions), only to the extent necessary for that purpose and subject to appropriate confidentiality obligations. We may also disclose information where required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use industry-standard security practices including encryption, access controls, and secure data storage. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

8. Third-Party Services

As an IT services provider, we may manage or configure third-party platforms on your behalf (including Microsoft 365, Azure, and backup solutions). These platforms have their own privacy policies governing how they handle your data. We encourage you to review their policies.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we will securely delete or de-identify it.

10. Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may make a complaint. Please contact us first and we will investigate promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@callitsolutions.com.au or call (02) 9956 4411.